Shipping & Delivery
Please allow about 2-7 business days for standard & free delivery. For delivery to Alaska or Hawaii, please allow 9-14 days for delivery. For delivery to PO Boxes in Alaska, Hawaii, US Territories and APO/FPO addresses, allow three weeks for delivery.
Returns & Replacements
Our customer care team is here to help with your return and refund requests. On this page, you’ll find our exact outlines for returns and refunds. All return and refund requests must be made to our customer care within 10 business days of receipt of the order, and customer care needs to authorize this exchange in advance. In an effort to protect all of our customers, we only accept returns of non-edible items that haven’t been used or worn. Refunds do not include shipping costs. The customer is responsible for the cost of shipping returned items back to us. We do not charge a restocking fee. Your pre-approved returns can be mailed directly to us. To gain pre-approval for your return or refund, please contact our customer care team before shipping your package to us. When you ship your package, your pre-approval will need to be on file with our customer care center. Please email us at firstname.lastname@example.org (no refunds for products returned without prior approval)
REFUSAL OF PACKAGE:
If a package for delivery is refused at the time of delivery, the customer is responsible for the cost of all shipping. These costs include original shipping and the cost of shipping the package back to our facilities. All of these shipping costs will be charged to the customer’s original chosen method of payment.
Ordering & Cancellation
Cancellation: We diligently work to get your order out as soon as possible. Your fresh candy is packaged for delivery as soon as possible, and your order of decadent treats can even go out within seconds of submitting your order. To serve our customers as efficiently as possible and to promote the highest level of customer satisfaction, each order is prepped and released for delivery as soon as possible. Once an order has been released for delivery, we cannot cancel the order. If your order has not been released yet, please contact our customer care team immediately to inquire about cancellation. Our fulfillment system is a dynamic and expeditious one that works around the clock to ensure our customers are served as fast as possible. Once you’ve processed your payment, your order could be shipped in minutes. While we understand the frustration of not being able to cancel an order, we also implement a very intricate process to ensure that each package is shipped as soon as possible. When one order is taken out of queue, it causes massive problems with the rest of a system. Simply put, when a order goes out, it’s next stop is at your doorstep! We encourage each and every customer to carefully consider their purchasing before actually submitting an order. Research your selections, and if you have any questions about the products you’re looking at, reach out to our customer care team by calling or e-mailing the. We are pleased to offer assistance with any of your inquiries. Remember: once an order has been submitted, we cannot guarantee a cancellation. Backorders: All backordered items will be shipped via Standard Delivery service at no additional charge.
Payment, Pricing & Promotions
FirstChoiceCandy.com Accepts All major credit cards. Including Visa MasterCard American Express and Discover. In addition, we accept PayPal & Amazon checkout.