Returns & Replacements
Our customer care team is here to help with your return and refund requests. On this page, you’ll find our exact outlines for returns and refunds. All return and refund requests must be made to our customer care within 10 business days of receipt of the order, and customer care needs to authorize this exchange in advance. In an effort to protect all of our customers, we only accept returns of non-edible items that haven’t been used or worn. Refunds do not include shipping costs. The customer is responsible for the cost of shipping returned items back to us. We do not charge a restocking fee. Your pre-approved returns can be mailed directly to us. To gain pre-approval for your return or refund, please contact our customer care team before shipping your package to us. When you ship your package, your pre-approval will need to be on file with our customer care center. Please email us at firstname.lastname@example.org (no refunds for products returned without prior approval): REFUSAL OF PACKAGE: If a package for delivery is refused at the time of delivery, the customer is responsible for the cost of all shipping. These costs include original shipping and the cost of shipping the package back to our facilities. All of these shipping costs will be charged to the customer’s original chosen method of payment.